Refund policy
Returns & Refund Policy
1. Overview
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it to us for a refund or exchange, subject to the conditions below.
2. Eligibility for Returns
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Returns must be requested within 30 days of the delivery date.
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Items must be in their original condition: unused, unwashed, and with all tags and packaging intact.
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Proof of purchase (order number or receipt) is required for all returns.
3. Non-Returnable Items
The following items cannot be returned or refunded:
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Gift cards
- Candles
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Items marked “Final Sale”
4. How to Initiate a Return
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Contact our support team at info@ceramicsbyfiona.com with your order number and reason for return.
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We’ll provide you with a Return Authorization (RA) number and instructions.
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Pack the item securely, include the RA number on the outside of the package, and ship to the address we provide.
5. Return Shipping Costs
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If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
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Otherwise, you are responsible for the cost of return shipping.
6. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 7–10 business days.
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Shipping fees (if any) are non-refundable.
7. Exchanges
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If you need to exchange an item (e.g. for a different size or color), please follow the return process above and place a new order for the replacement item.
8. Late or Missing Refunds
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If you haven’t received your refund within 10 business days of approval, first check your bank or credit card company, then contact us at
+642109084140
Waikuku Old School Collective
1429 Main North Rd, Waikuku , North Canterbury , New Zealand
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9. Contact Us
For questions or more information about our Returns & Refund Policy, please email info@ceramicsbyfiona.com